Reference

What Our Terms and Conditions Cover

We keep our terms short enough to read on a phone: the rules for opening an account, adding money through bKash, Nagad or Rocket, and how the lobby works all sit on this page.

Account rulesWallet and paymentsLobby conductMarket settlementContact paths
930kapp What Our Terms and Conditions Cover
ASKING ABOUT TERMS

Where to Ask About Any Clause

A question about the terms should not need a phone call. Open the help tab inside your account and live chat loads with your account number already attached, so you don't explain anything twice. For matters that need a paper trail — a held wallet transfer, a disputed cricket market, a name mismatch — send the transaction ID from your bKash, Nagad or Rocket message and we reply in the same email thread. Screenshots help when a game round is in question. Ask before you deposit, not after.

Team online

Live Chat In Account

Open the help tab and chat loads with your account number attached. Use it for term questions, frozen logins, or anything you want cleared up before you deposit again.

Email With Records

Write from your registered address and quote the transaction ID from your bKash, Nagad or Rocket message. We answer in that thread, so the reply stays with you.

Payment Disputes

If a wallet transfer shows on your statement but not in your account, send the ID and a screenshot. We trace it against the rail and write back with the outcome.

YOUR DATA RULES

How We Handle Your Data and Logins

The terms only mean something if we handle your data the way we said we would. Your name, mobile number, wallet ID and transaction history sit in your account record, and they are used to run the account, match bKash, Nagad and Rocket payments to you, and answer you when something goes wrong. Sign-in cookies keep you inside your account on the same handset between visits; clearing browser data logs you out. Records stay while the account is open, then for the period the payment rails require.

What We Hold

Your name, mobile number, wallet ID and transaction history. It is used to run your account, match bKash, Nagad and Rocket payments to you, and answer support questions you raise.

Cookies On Your Phone

Sign-in cookies keep you inside your account between visits on the same handset. Clear your browser data and you are logged out, so the next login needs a fresh code by SMS.

Account Security Steps

Your login code goes to the mobile number on your account only. We never ask for a bKash PIN or Nagad PIN in chat, by email or on a call, whoever appears to be asking.

Retention And Changes

Records stay while your account is open, then for the period the payment rails require. Ask for a copy of what we hold or a correction from the help tab, and we answer in writing.

Questions We Get Asked About the Terms

These are the term questions that land in our help tab most often — what happens when a wallet name does not match, whether a settled cricket market can be reopened, and how to pull your own data out. Read them before you message us. Half the time the answer is here already, worded the same way it appears in the terms above.

Yes. The checkbox on the sign-up form is the moment you accept them, and the version you agreed to stays tied to your account record from that day onward.

We rewrite this page and move the date at the start. Anything touching your wallet or how you play is flagged inside your account, so you see it before your next deposit.

No. One account per person, in your own name. Duplicate sign-ups, or an account carrying someone else's bKash or Nagad number, gets frozen while we check the details.

Your balance belongs to you and stays attached to your account. It is not transferable to another person, and withdrawals return to the same rail you used to deposit.

Open the help tab in your account and send the request from your registered email. We confirm what we hold, correct anything wrong, and reply in that same thread.

Access depends on your local law and eligible regions, so check first that the service is allowed where you live. A dispute is settled by the published game rules and the transaction record.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.